I have a gift card but am unable to redeem it during checkout.
Please email us at firstname.lastname@example.org with your name and the gift card code you're trying to use and we'll get you all sorted out. Your gift card credit is still valid, don't worry!
Especially during the Covid-19 pandemic and at busy holiday times, delivery estimates provided by our carriers are not always accurate. They are:
USPS First Class - uninsured, estimated 3 to 7 business days.
USPS Priority - insured up to $50, estimated 1 to 3 business days.
UPS Ground - insured up to $100, guaranteed 1 to 5 business days.
UPS 2 Day Air - insured up to $100, guaranteed in 2 days (from the day it is picked up from our shop).
DHL - 2 to 3 business days for neighboring countries, up to 20 days for countries that are further
Don't panic! During the Covid-19 pandemic and because of operational decisions made by the USPS Postmaster General, it's become common for mail carriers to mark packages as delivered but not actually drop them off for a few more days. Sit tight, packages almost always show up. If you're very worried, call your local USPS office and they'll be able to share more updates about the whereabouts of your package. If USPS determines your package is lost, please reach out to us at email@example.com.
My package was returned to your store. What do I do?
If your package is returned to our shop because it was not claimed or because of an insufficient or incorrect address you provided and you'd like us to re-attempt shipment, we will invoice you the shipping costs plus a $5 correction fee before re-shipping. Be careful with the autofill feature when you're checking out to make sure your shipping address is correct.
How do I make a return?
We're sorry you're unhappy with your purchase. Items which are unopened, unused, and in their original packaging, with tags and seals intact, may be returned within 30 days of purchase. Pens may only be returned if ink has not been run through the pen, and any included tip protectors are still affixed. Customers are responsible for the shipping costs of returning their items to our store. Please email us at firstname.lastname@example.org with your return request.