There's so many pencils! Where do I start?
We generally recommend starting with deciding what you're using your pencil for - such as drawing or writing. We have a few guides to help you:
Beginner's Guide to Pencil Shopping
Guide to Pencil Grades
How to Find Your Perfect #2
Pencils for Lefties
Crossword Puzzle Pencils
Pencils for Standardized Tests
Of course, you can always shoot us an email at email@example.com if you need any suggestions or have questions!
P.S. We have a sharpener guide too!
Do you customize pencils?
Yes! We personalize pencils using a hot foil stamping machine from the 1960s. Read more about custom pencils here.
Can I sign up for Pencil of the Month?/Can I renew an existing POTM subscription?
We closed Pencil of the Month subscriptions in December of 2015, unfortunately. We are not accepting new members or extensions for current subscribers. We will be introducing a new program in early 2017 (stay tuned for details).
What shipping services do you offer?
We offer USPS First Class, Priority and Express. Shipping rates are calculated based on weight (note that anything over one pound cannot ship via First Class) and location.
Do you ship internationally?
We do! We offer USPS First Class International and Priority International. Shipping is weight-based, so pricing depends on the weight of your order as well as where it is shipping to. Please note that we are not able to track or file claims for First Class International packages, so shipping is at your own risk.
USPS says First Class shipping is 1-3 days. Where's my package?
USPS does indeed say that First Class ships in around three days, but that's often not the case due to things like inclement weather, local post office closures and human error. We unfortunately can't file missing packages claims until a package has been in transit for more than 7 days, so we do ask for patience if a package doesn't arrive within the initial expected 3 days.
Do you accept returns?
No, all sales are final though we do occasionally make exceptions. Please email firstname.lastname@example.org if you have a problem with your order.
Do you sell mechanical pencils?
I'm afraid not. It's nothing personal - we just prefer to specialize in wood-cased ones!
Do you have gift cards?
Yes! Simply email us at email@example.com with the amount you'd like and we will get you started.